Privacy Policy

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1. Who We Are

The Festival at the Friars’ Gate, LLC (“we,” “us,” or “our”) operates the Friars’ Gate Festival and related services, including our website and ticketing system.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • ZIP code
  • Ticket and event registration details
  • Volunteer applications
  • Purchase history (tickets, add-ons, merchandise, etc.)

We may also collect limited technical data automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data

3. How We Use Your Information

We use your information to:

  • Process ticket registrations and purchases
  • Send event-related communications (updates, schedules, logistics)
  • Provide customer support
  • Manage volunteer applications
  • Improve our website and event experience
  • Send optional promotional emails about festival offerings (such as VIP packages, special events, or activities)

4. Email Communications

When you register for tickets or interact with our services, you may receive:

  • Transactional emails (tickets, confirmations, password resets)
  • Event-related updates (parking, schedules, important notices)
  • Limited promotional messages related to the festival

You may unsubscribe from promotional emails at any time using the link provided in those emails.

5. Payments

Payments are processed through third-party providers (such as Square). We do not store your  payment card information on our servers.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers only as necessary to operate the festival, including:

  • Payment processors
  • Email delivery providers (such as Mailgun)
  • Website hosting and technical services

These providers are only given access to the information necessary to perform their services.

7. Vendor and Third-Party Activity

Vendors at the festival operate independently and may collect information directly from you. We are not responsible for the privacy practices of individual vendors.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Maintain records for operational or legal purposes
  • Improve future events

9. Security

We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may:

  • Unsubscribe from promotional emails
  • Contact us to update or correct your information

11. Children’s Information

We collect limited information about children only as part of ticket registrations provided by a parent or guardian. We do not knowingly collect personal information directly from children without parental involvement.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

The Festival at the Friars’ Gate, LLC